Informal Contact Centers.
Banks and Financial Institutions.
Technical Support Divisions.
Fund Raising and Volunteer Organizations.
Health Care Information.
… and many more.
Improve customer service practices and workforce performance.
Verify sales orders and resolve disputes with recorded interaction details and reports.
Provide evidence for regulatory compliance to protect against potential fines and legal costs.
Establish benchmarks for improving agent skill sets.
Lower your total cost of ownership with a single-vendor all-in-one call recording software solution.
Support any type of PBX/ IP-PBX systems.
Tap SIP, digital ISDN, and analog calls.
Up to 5 concurrent Supervisors supported.
Configure restriction lists by Dialed/ DID numbers.
Restrict call tapping and playback.
Provide call log with caller Trunk Number, Caller ID, DID, and Dialed number information.
Playback/ Export/ Email Records.
Review records by Agent name, notes, risk level and other specific tags supplied by Supervisor. Backup data automatically by predefined schedules.
You may search, sort, and filter the recorded calls based on multiple criteria for easy information retrieval.
The recorded calls may be exported to disk or sent to the intended recipient if necessary.
Call conversations may be played back at convenience using the default Windows Media Player.
Poltys Call Recording allows you to review the Call History records at any time by adding useful information in the specific fields, thus helping you to organize the call records for further reference and analysis.
The following fields are provided for call record reviewing purposes: Agent Name, Follow-up, Category, Call Notes, Tag, and Call Grades.
Poltys Call Recording allows you to block the access to the call history records based on a Supervisor user-dialed/ DID phone numbers filter.
This is useful when you need to grant access to certain voice records that shall be reviewed by the allotted supervising person only.
Poltys announces that Call Recording is released for general availability.
The first version of product records ISDN and analog trunks.
Updated Call Recording version for Agent evalution is released.
It includes specific information such as Agent Names, Notes, Risk levels and other specific tags supplied by Supervisor.
Call Recording support for VoIP (SIP) calls is released for general availability.
Both SIP trunks and SIP extensions can be tapped with the new product version.