Poltys Call Recording

Overview

Poltys Call Recording is a unified solution for
voice recording, quality assessment control, and archiving management.
It includes call tapping, analytics, integrated agent performance management,
live agent monitoring and training together with agent evaluation
and coaching for small to enterprise level users who demand quality and reliability at the best possible price.
Call recording is an essential medium for training, reducing conflicts
and avoid potential liabilities.

Customers

Informal Contact Centers.
Banks and Financial Institutions.
Technical Support Divisions.
Fund Raising and Volunteer Organizations.
Government Agencies.
Health Care Information.
Insurance Companies.
Mortgage Companies.
Education Centers.
… and many more.

Benefits

Improve customer service practices and workforce performance.
Verify sales orders and resolve disputes with recorded interaction details and reports.
Provide evidence for regulatory compliance to protect against potential fines and legal costs.
Establish benchmarks for improving agent skill sets.
Lower your total cost of ownership with a single-vendor all-in-one call recording software solution.

Key Features

Support any type of PBX/ IP-PBX systems.
Tap SIP, digital ISDN, and analog calls.
Up to 5 concurrent Supervisors supported.
Configure restriction lists by Dialed/ DID numbers.
Restrict call tapping and playback.
Provide call log with caller Trunk Number, Caller ID, DID, and Dialed number information.
Playback/ Export/ Email Records.
Review records by Agent name, notes, risk level and other specific tags supplied by Supervisor. Backup data automatically by predefined schedules.

Managing Call History

You may search, sort, and filter the recorded calls based on multiple criteria for easy information retrieval.
The recorded calls may be exported to disk or sent to the intended recipient if necessary.
Call conversations may be played back at convenience using the default Windows Media Player.

Reviewing Recorded Calls

Poltys Call Recording allows you to review the Call History records at any time by adding useful information in the specific fields, thus helping you to organize the call records for further reference and analysis.
The following fields are provided for call record reviewing purposes: Agent Name, Follow-up, Category, Call Notes, Tag, and Call Grades.

Restricted Access to Call Records

Poltys Call Recording allows you to block the access to the call history records based on a Supervisor user-dialed/ DID phone numbers filter.
This is useful when you need to grant access to certain voice records that shall be reviewed by the allotted supervising person only.

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About Us

Poltys, Inc. (www.poltys.com) is specialized in
Unified Communications, Mobility, Collaboration, Voice and Video technologies,
either hosted or on-premises solutions.

Poltys provides high-tech innovative solutions,
best of breed communication products,
and professional services at the highest level of expertise and quality.

Poltys works together with distribution partners to build individualized,
flexible and seamless systems to enhance both customer experience and business productivity.

June 2013

Call Recording Is Released to Market

Poltys announces that Call Recording is released for general availability.
The first version of product records ISDN and analog trunks.
November 2015

Agent Evaluation Tools Are Available

Updated Call Recording version for Agent evalution is released.
It includes specific information such as Agent Names, Notes, Risk levels and other specific tags supplied by Supervisor.
March 2016

Voice over IP Works Better

Call Recording support for VoIP (SIP) calls is released for general availability.
Both SIP trunks and SIP extensions can be tapped with the new product version.
More
News to
Come!